Toggle menu

Planned System Maintenance - Limited Service

Sunderland City Council will be carrying out planned system maintenance from 12 noon on Friday 5th June until 7am on Tuesday 9th June. During this period, we will only be able to respond to urgent enquiries. If your enquiry is not urgent, please contact us before or after these times when full services will be available. We apologise for any inconvenience caused and thank you for your understanding.

Waste and recycling

Remember to put your bin out by 7.30am, with the lid fully closed, on the day of collection. Check your bin collection day www.sunderland.gov.uk/bindays

We're making it easier for you to access our services online. Soon, before you request any of our waste and recycling services or report an issue, you'll be asked to create a free, secure account with us. This account will give you quick access to all your waste and recycling information in one place. Some of the services which you can now access and use via your account include requesting/reporting:

  • Assisted collections, New or replacement bins, Bulky waste collections, Garden waste collections, Household Waste and Recycling Centre bookings, Missed bins, and Checking your bin collection dates

Setting up your account will only take a few minutes and will help you manage everything more efficiently. If you need help to access these online services, we have a series of step by step video guides to show you how to do this.