Request an assisted refuse collection

If no one in your household is physically able to put the bin outside of your property, you may qualify for an assisted collection. This means our waste collectors will take the bin from its usual storage place and return it after emptying.

Qualifying for an assisted collection

Our assisted collection support can be long-term to meet persistent needs, or short-term to aid recovery. Householders qualify for an assisted collection service if:

No one in the household is physically able to put the bin outside of the property and collect it after emptying; or
They are the sole member of the household and are suffering from a short or long-term illness or can demonstrate that they are unable to present and collect their bins.

Some of our online request systems have changed. When you click on the button below you'll be redirected to the council's 'My Account' sign in page. Please sign in as usual or create an account using your email address.

Request an assisted collection

Request approved

Approved assisted collections will normally start within 14 working days. On the day of collection, the householder must ensure:

There is access to the bin from 7.30am.
Gates are unlocked.
Pets are not loose where the bin is stored and accessed/in the garden or yard.

The waste collection staff will:

Collect the bin from its normal storage space.
Take the bin to the vehicle for emptying.
Return the bin to its normal storage space.
Close any gates behind them on completing the process.

Reporting a change in circumstance

Household circumstances can change; and you may want to:

Request to stop the service.
Change your address.
Extend your agreed assisted collection period.

To change your existing assisted collection arrangement only, please call 0191 520 5550. Lines are open between 8.30am and 5pm, Monday to Friday.

Please note, the council reviews assisted collection agreements and reserves the right to remove the service if it's no longer needed.

Further information about assisted collections is within our Service standards.