Toggle menu

Job and money support services

Advice and Support


Help and advice for employers and employees. Provides clear and confidential guidance about and kind of query about relationship issues in the workplace. You may want to know about employment rights and rules, best practice or you may need advice about a dispute. Visit or call 0300 123 1100.


The websites of all government departments and many other agencies and public bodies have been merged into GOV.UK. The site has numerous links to services and information. Visit

JobCentre Plus

You can contact the JobCentre about new and existing benefit claims and changing or cancelling an appointment. The Sunderland jobcentre offers benefits and job finding support services including:

  • Universal Jobmatch
  • Income support
  • Jobseekers allowance
  • Employment support allowance
  • Universal Credit 

Visit or call  0800 169 0190.

National Careers Service

This service can help you develop your career with specially designed tools to help you move on in your career. The website enables you to assess your own skills, explore over 800 career profiles and look for learning and training opportunities local to you. Visit  or call 0800 100 900

Sunderland Information Point

A website offering information, advice and guidance on a range of subjects to support Sunderland residents and their family. Visit

Money and Finance

FISCUS Community Advice

FISCUS is a registered charity in Sunderland which provides advice, crisis support and community services in Sunderland and the wider North East. Advisers offer weekly appointments at their main office and outreach settings and can discuss a range of topics in a confidential and supportive setting. Areas covered include debt management, living in crisis or in need of urgent help, budgeting, money MOT, Benefits advice, looking for work and community volunteering. Visit or call 07983 355 212

Gentoo - Money Matters Team

The Moneymatters Team provides a wrap-around service to Gentoo tenants who require additional financial help and support. Visit, email, call 0300 123 2004, or text 'MONEY' followed by your name to 07860 022 026.

Money Helper

Free and impartial money and debt advice, set up by government. Visit or call 0800 138 7777.

StepChange Debt Charity

StepChange offer free expert advice to people with a range of debt problems. Visit or call 0800 138 111.

Welfare Rights Advice

Age UK Sunderland

Offers information and advice on health, social care, housing and adaptations. Visit

Sunderland and Washington - call 0191 514 1131 or email 

Coalfields - call 0191 526 9274 or email 

Citizens Advice Sunderland

Helps people resolve their legal, money and other related problems by providing free information and advice. Offices are located in Sunderland and Washington. Visit, call the Advice Line on 0300 330 1194, ot the Universal Credit helpline on 0800 144 8444.

ICOS welfare benefit and advice

Providing advice and advocacy to Black and Minority Ethnic (BME) people in the North East, especially recent migrants. Visit, call 07596538482 or email

Sunderland City Council Residents Support Services

The Residents Support Service gives debt, benefit, housing and money advice. Visit Managing your money, or call Home and money on 0191 520 5551, or  Health and wellbeing on 0191 520 5552.

Share this page

Share on Facebook Share on Twitter Share by email