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Penshaw View Training - Diploma in Work related studies for Customer Service

Who is this course for?

Learners who want to gain a qualification and be fully versed in the principles of customer service in a way that contributes positively to a business

What will I learn on the course?

You will learn about high customer service standards and gain a great introduction to the customer service environment, including:

  • Conversation
  • Rapport building
  • Communication methods
  • Complaint resolution

How will I learn?

You will take part in a 3-day classroom course working through the qualification with an experienced tutor.

What next, after the course?

You will have access to interviews in the customer service sector.

How can I enrol?

Call or email Loren Charlton on:


Tel: 0330 223 6144 / 07494738082

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