Report a rat sighting

Planned System Maintenance - Limited Service

Sunderland City Council will be carrying out planned system maintenance from 12 noon on Friday 5th June until 7am on Tuesday 9th June. During this period, we will only be able to respond to urgent enquiries. If your enquiry is not urgent, please contact us before or after these times when full services will be available. We apologise for any inconvenience caused and thank you for your understanding.

General Guidance

If this is the first time you have contacted us to report this pest problem then please continue with this form.

Please do not use this form if you wish to cancel or reschedule an existing appointment or book a re-visit, please use the link provided in your confirmation email or visit the Pest Control pages on our website. Please click here

Please use this form to report a pest issue at your own property.

If you wish to report pests on an allotment site: Please click here

If you wish to report pests at another property: Please click here
Label
1. Are you reporting pests at a residential or commercial property or have you seen rats on open land*
  
  Commercial
  
  Residential
  
  Rats on open land
  
  Unidentified pests
2. Do you own or rent the property or are you a landlord?
  
  Owner/renting
  
  Landlord
3. Is the property currently empty?
  
  Yes
  
  No
4. As the property is either currently empty, or you are a registered social landlord, pest control will treat this as a commercial property
5. Do you have consent from the tenant to allow the pest control access to the property to assess and treat the pest
  
  Yes
  
  No
6. As the tenant has not consented to allow pest control access to the property, we cannot assist you further at this time
TENURE
1. COM
2. RES
3. OPEN
Unidentified Pests

If you cannot identify the pest a sample can be taken to City Hall for free identification, this process may take a number of days. Once the pest has been identified, a pest operative will be in contact with you to arrange an appointment.

The container you use must be clean, dry and have an air tight lid and the pest itself should be undamaged.

Please ensure your sample is accompanied by your name, address and a contact number so that the pest operative can arrange for treatment.

For further information Please click here

General Guidance

Unidentified Pests