It can sometimes be difficult to correctly identify an insect pest which is why we ask customers to take a sample of the insect pest into Fawcett Street customer service centre. The insect pest will be sent off to be tested and once the pest has been identified, a pest operative will be in contact with you to arrange an appointment.
Choosing a container
The container you use must be empty, clean and dry and have an air tight lid. Do not use a match box as this is not air tight. Examples of suitable containers include:
How to get a sample
We suggest you try to get at least three samples.