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Digital Switchover

The network that's been powering landline calls is due for an upgrade, and if you're a landlord, business, community group or resident, you may be impacted.  

In May 2024, industry experts John Livermore, Openreach and Christopher Duckling-Breed, Sunderland Care and Support discussed the impact of the switchover, and how to support vulnerable communities through the change.  Watch the video.  You can download      Sunderland Care and Support (PDF) [1MB]    and      Openreach's (PDF) [807KB]    presentations, which were shared at the Webinar.

Sunderland Care and Support are supporting over 5,500 Telecare Customers make the switch, read more about their journey here.


If you need some guidance, join us in June to get advice on the digital switchover from BT, EE, and PlusNet. Residents can come along and find out more about the switchover.   At City Hall  representatives from Sunderland Care and Support, and the Smart Cities Team will be on hand to ensure that no one and nowhere is left behind.

Leaflets and Posters

To spread the word and raise awareness about the digital switchover you can download a flyer which explains about the Digital Switchover, what the benefits are and what you should ask your telephone provider, and a poster which warns about criminals scamming people. 

A5 Flyer (PDF) [570KB] about the Digital Switchover

A3 Poster (PDF) [449KB] warning: Beware of Scams!

Further Information

Read about BT, EE and PlusNets  Programme for the switchover.

Keep up to date with information from Ofcom, the UK Communications Regulator overseeing the broadcasting, telecommunications and postal industries.

View a partner toolkit, telecare checklist and find out more about the implications from the Local Government Association Switchover Hub.

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