Resident survey

We are committed to listening to residents and acting on what they tell us. Regular residents' surveys allow us to understand what is important to you, what you think of the council and the services we provide, and how you feel about the city as a whole.

We have commissioned Ipsos to carry out our resident surveys annually to see how we are doing over time. We use the analysis of the responses to understand what action we need to take to better support our residents and to ensure we are delivering on our City Plan.

Fieldwork is now live for our 2023 survey. If you receive an invite to complete the survey please share your views, which are vital for helping us shape the services we deliver to best meet the needs of our residents.

2022 survey

Last autumn we carried out our residents' survey letting us understand what's important to you, what you think of the services we provide, and how you feel about the city. We're proud to have seen positive progress across key measures, but we know we still have more to do.

Using your responses, we have identified priority areas where we are taking action:

• Safety and tackling anti-social behaviour
• Services and support for children and young people
• Cost of living

Find out more about what we've been doing as a result of your feedback in our summary report: Residents survey summary report.