Statutory nuisance is more than a mere annoyance and will have a significant impact on the health and wellbeing of anyone affected. Some people may find a noise annoying, but it might not be a statutory nuisance in the eyes of the law, which doesn't define a specific noise level as a nuisance.
Noise is subjective; loud music being played from a detached property is unlikely to cause a nuisance, but same level of music in a block of flats is. Environmental Health Officers are qualified and trained to assess whether a noise is likely to be a statutory nuisance. Individual sensitivities cannot be taken into account and officers must assess how the nuisance would affect the average person.
We will investigate noise nuisance complaints relating to both domestic and commercial premises, some of the most common being:
What we won't investigate
The Council can only investigate if the noise occurs frequently and regularly and over a prolonged period of time.
In order for us to constantly improve the service we deliver to our customers, we undertake a sample selection of surveys after case closure. If you are contacted by the Council's Customer Contact Centre I would be grateful if you would engage in the process as your views are extremely important to us.
If you remain unhappy with how the council has dealt with your concerns you can make a complaint.