Contact us

On our website you can request most services, make a payment, and find information quickly and easily.

We collect, hold and manage all information in accordance with data protection regulations.

Make a payment for services including Council Tax, school meals and other expenses, parking tickets:

Make an application for services including housing benefit and council tax support, planning, parking permit:

Make a report for services including changes to licences, problems with street lighting:

You can normally contact us from 8.30am to 5.00pm Monday to Friday. In the event of an emergency, you can contact us at any time.

Our phone lines are very busy on Mondays, please try to call on another day if possible.

Team	Services	Telephone Number
City and neighbourhood	Waste and recycling Parking Licensing Pest control Community safety Elections Visitor information	0191 520 5550
Home and money	Housing benefit and council tax support Council tax Housing Housing Advice Planning and building control Welfare rights advice	0191 520 5551
Health and wellbeing	Social Care Concern for welfare Disabled parking badges Concessionary travel passes Sport and Leisure	0191 520 5552
Life and family	Families information Fostering and adoption Births, deaths and marriages	0191 520 5553
Business services	Business rates Business investment Business advice	0191 520 5554
Council switchboard	If you know the name of the person you wish to speak to	0191 520 5555
Payments	Using a credit or debit card 24 hours a day, 7 days a week	0191 520 5588

Alternatively, you may wish to visit one of our Customer Service Centres .

For press and media enquiries, please visit our press and media page.