Contact us

On our website you can request most services, make a payment, and find information quickly and easily.

We collect, hold and manage all information in accordance with data protection regulations.

Make a payment for services including Council Tax, school meals and other expenses, parking tickets:

Make a payment

Make an application for services including housing benefit and council tax support, planning, parking permit:

Apply online

Make a report for services including changes to licences, problems with street lighting:

Report online

Contact us by telephone

You can normally contact us from 8.30am to 5pm Monday to Friday. In the event of an emergency, you can contact us at any time.

Our phone lines are very busy on Mondays, please try to call on another day if possible.

Our phone lines will be closed from 4pm on the third Wednesday of each month for staff training.

Team	Services	Telephone Number
City and neighbourhood	Waste and recycling (inc. wheeled bins) Street cleaning Grass and trees Parking Licensing Pest control Community safety Elections	0191 520 5550
Home and money	Housing Benefit and Council Tax support Council Tax Crisis Support Housing Housing advice Planning and building control Welfare rights advice	0191 520 5551
Health and wellbeing	Social Care Safeguarding Disabled parking badges Concessionary travel passes	For Social Care and Safeguarding enquiries, members of the public and partners can contact us by email at Adultsocialcare.enquiries@sunderland.gov.uk If your request relates to an Adult Safeguarding Referral, please follow the link for further information - Worried about someone? For Adult Social Care Assessments and to complete an online Self-Assessment, please use the following link - Assessments for care and support For Blue Badge enquiries, please use the following link - Blue Badge scheme For Concessionary Travel Pass enquiries, please use the following link - Eligibility and how to apply If you wish to speak to someone within our Customer Enabling Service please call 0191 520 5552
Life, family & learning	Births, deaths and marriages Bereavement School Admissions Families information Fostering and adoption Libraries	0191 520 5553
Children's Services		0191 520 5560
Business services	Business rates Business investment Business advice	0191 520 5554 0191 561 1194 0191 561 1194
General enquiries		0191 520 5555
Payments	Using a credit or debit card 24 hours a day, 7 days a week	0191 520 5588
Urgent crisis or homeless enquiries		0800 234 6084

Visit us

Alternatively, if you require a face to face appointment at City Hall, contact us on the relevant number above

Press and media enquiries

For press and media enquiries, please visit our press and media page.