On our website you can request most services, make a payment, and find information quickly and easily.
We collect, hold and manage all information in accordance with data protection regulations.
Make a payment for services including Council Tax, school meals and other expenses, parking tickets:
Make an application for services including housing benefit and council tax support, planning, parking permit:
Make a report for services including changes to licences, problems with street lighting:
Our live chat service is here to help you use our website and find the information you're looking for. We have advisors available between 8.30am and 5.00pm, Monday to Friday. A button will appear below when an advisor is available to chat.
Contact us by telephone
You can normally contact us from 8.30am to 5.00pm Monday to Friday. In the event of an emergency, you can contact us at any time.
Our phone lines are very busy on Mondays, please try to call on another day if possible.
| Team | Services | Telephone Number |
| City and neighbourhood |
| 0191 520 5550 |
| Home and money |
| 0191 520 5551 |
| Health and wellbeing |
| 0191520 5552 |
| Life and family |
| 0191 520 5553 |
Business services |
| 0191 520 5554 |
| Council switchboard | If you know the name of the person you wish to speak to | 0191 520 5555 |
| Payments | Using a credit or debit card 24 hours a day, 7 days a week | 0191 520 5588 |
Visit us
Alternatively, you may wish to visit one of our Customer Service Centres .
The Customer Service and Access Strategy is available online.
