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Contact us

You can normally contact us from 8.30am to 5.00pm Monday to Friday. In the event of an emergency, you can contact us at any time.

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Contact us by telephone

Our phone lines are very busy on Mondays, please try to call on another day if possible.

City and neighbourhood

Here to help with enquiries such as waste and recycling, parks, highways, parking, licensing, pest control, community safety, elections and visitor information.
Telephone: 0191 520 5550

Home and money

Here to help with enquiries such as council tax, housing and housing advice, planning and building control, and welfare rights advice.
Telephone: 0191 520 5551

Health and wellbeing

Here to help with enquiries such as social care and concern for welfare, disabled parking badges, concessionary travel passes, and sport and leisure.
Telephone: 0191 520 5552

Life and family

Here to help with enquiries such as education, families information, fostering and adoption, youth services, births, deaths, marriages, civil partnerships and libraries.
Telephone: 0191 520 5553

Business services

Here to help with business enquiries such as business rates, business investment and business advice.
Telephone: 0191 520 5554

Council switchboard

Please use our switchboard if you know the name of the person you wish to speak to.
Telephone: 0191 520 5555


You can make payments online with a credit or debit card or you can pay by phone 24 hours a day, 7 days a week.
Telephone: 0191 520 5588


If you have a hearing impairment, you may wish to use our web chat service.  We have advisors available between 8.30am and 5.00pm, Monday to Friday.

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Visit us

Alternatively, you may wish to visit one of our Customer Service Centres .

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