On our website you can request most services, make a payment, and find information quickly and easily. 

We collect, hold and manage all information in accordance with  data protection regulations.

Make a payment for services including Council Tax, school meals and other expenses, parking tickets:

Make a payment

Make an application for services including housing benefit and council tax support, planning, parking permit:

Apply online

Make a report for services including changes to licences, problems with street lighting:

Report online

Contact us by telephone

You can normally contact us from 8.30am to 5.00pm Monday to Friday. In the event of an emergency, you can contact us at any time.

Our phone lines are very busy on Mondays, please try to call on another day if possible.

TeamServicesTelephone Number
City and neighbourhood
  • Waste and recycling
  • Parking
  • Licensing
  • Pest control
  • Community safety
  • Elections
  • Visitor information
0191 520 5550
Home and money
  • Housing benefit and council tax support
  • Council tax
  • Housing
  • Housing Advice
  • Planning and building control
  • Welfare rights advice
0191 520 5551
Health and wellbeing
  • Social Care
  • Concern for welfare
  • Disabled parking badges
  • Concessionary travel passes
  • Sport and Leisure
0191520 5552
Life and family
  • Families information
  • Fostering and adoption
  • Births, deaths and marriages
0191 520 5553

Business services

  • Business rates
  • Business investment
  • Business advice
0191 520 5554
Council switchboardIf you know the name of the person you wish to speak to0191 520 5555
PaymentsUsing a credit or debit card 24 hours a day, 7 days a week0191 520 5588

Visit us

Alternatively, you may wish to visit one of our Customer Service Centres .

The Customer Service and Access Strategy is available online.