Planned System Maintenance - Limited Service

Sunderland City Council will be carrying out planned system maintenance from 12 noon on Friday 5th June until 7am on Tuesday 9th June. During this period, we will only be able to respond to urgent enquiries. If your enquiry is not urgent, please contact us before or after these times when full services will be available. We apologise for any inconvenience caused and thank you for your understanding.

Triage - Excellence in customer service and hospitality

Course title

Excellence in customer service and hospitality

15 day course is delivered from 9.30 until 14:30 travel expenses will be reimbursed

Aim 

This qualification is suitable for learners who are looking to enter, or progress within employment in Hospitality Retail or Leisure sectors and want to develop knowledge and understanding of detailed customer service skills.

Areas covered

Appropriate behaviours in the workplace
Interpersonal skills while developing better communication with customers
The benefit of teamwork and professional standards

Progression

Health & Safety L2
Food Safety L2
Barista Skills
COSHH

Contact

Laura Cartwright

[email protected]

07500799243