Energy costs

The government has agreed measures with the energy industry to support vulnerable people through Covid-19 - including proposals to ensure vulnerable customers who may fall into debt remain supplied with energy while in self-isolation and to ensure no one faces any additional hardships in heating or lighting their home during the outbreak.

Importantly, the government has also asked energy suppliers not to disconnect anyone on a credit meter during the outbreak.

Some of the measures include:

  • nominating a third party for credit top up
  • referring customers to third party debt organisations for support
  • being sent a pre-loaded top up card so that their supply is not interrupted
  • debt repayments and bill payments being reassessed, reduced or paused where necessary, while disconnection of credit meters will be completely suspended

For more information please contact your supplier and look at the information below.

https://www.gov.uk/government/news/government-agrees-measures-with-energy-industry-to-support-vulnerable-people-through-covid-19

If you have a prepayment meter, these links will be useful.

https://www.citizensadvice.org.uk/consumer/energy/energy-supply/problems-with-your-energy-supply/problems-getting-to-or-topping-up-your-prepayment-meter/

https://www.moneysavingexpert.com/news/2020/03/energy-firms-move-to-help-customers-unable-to-top-up-due-to-coro/

National Energy Action have released a new contact number for help and advice 0800 1388 218.

Water rates

You may be entitled to some help depending on your income: www.nwl.co.uk/help/ or call 0345 717 1100. This could include reducing or capping your water charges.