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Contact us

On our website you can request most services, make a payment, and find information quickly and easily. 

We collect, hold and manage all information in accordance with data protection regulations.

Make a payment for services including Council Tax, school meals and other expenses, parking tickets:

Make a payment

Make an application for services including housing benefit and council tax support, planning, parking permit:

Apply online

Make a report for services including changes to licences, problems with street lighting:

Report online

Contact us by telephone

You can normally contact us from 8.30am to 5pm Monday to Friday. In the event of an emergency, you can contact us at any time.

Our phone lines are very busy on Mondays, please try to call on another day if possible.

Our phone lines will be closed from 4pm on the third Wednesday of each month for staff training.

TeamServicesTelephone Number
City and neighbourhood
  • Waste and recycling (inc. wheeled bins)
  • Street cleaning
  • Grass and trees
  • Parking
  • Licensing
  • Pest control
  • Community safety
  • Elections
0191 520 5550
Home and money
  • Housing Benefit and Council Tax support
  • Council Tax
  • Crisis Support
  • Housing
  • Housing advice
  • Planning and building control
  • Welfare rights advice
0191 520 5551
Health and wellbeing
  • Social Care
  • Safeguarding
  • Disabled parking badges
  • Concessionary travel passes
0191 520 5552
Life, family & learning
  • Births, deaths and marriages
  • Bereavement
  • School Admissions
  • Families information
  • Fostering and adoption
  • Libraries
0191 520 5553
Children's Services


0191 520 5560

Business services

  • Business rates
  • Business investment
  • Business advice
0191 520 5554
General enquiries 0191 520 5555
PaymentsUsing a credit or debit card 24 hours a day, 7 days a week0191 520 5588
Urgent crisis or homeless enquiries 0800 234 6084

Visit us

Alternatively, if you require a face to face appointment at City Hall, contact us on the relevant number above 

Press and media enquiries

For press and media enquiries, please visit our press and media page.


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