Complaints about Adult Safeguarding

This procedure ensures a prompt, sensitive and professional response to the management of complaints arising from the implementation of Sunderland's Procedural Framework for Safeguarding Adults from abuse.

A complaint may be made by service users, parents, carers, representatives and anyone else who has been involved in the process, or whom the Safeguarding Adults Strategic Manager thinks has a sufficient interest in the manner.

Complaints will only be considered in relation to the way that the Safeguarding Adults procedure has been carried out (in relation to the process). For example, the way in which information was shared; who the information was shared with; delays and timescales; or, the arrangements for meetings.