Planned System Maintenance - Limited Service

Sunderland City Council will be carrying out planned system maintenance from 12 noon on Friday 5th June until 7am on Tuesday 9th June. During this period, we will only be able to respond to urgent enquiries. If your enquiry is not urgent, please contact us before or after these times when full services will be available. We apologise for any inconvenience caused and thank you for your understanding.

The Ombudsman

If you are still not satisfied, having been through the Council's complaints procedure, and you wish to take the matter further, you may refer your complaint to the Local Government and Social Care Ombudsman who is independent of the Council.

The Ombudsman is an independent national service which investigates complaints against councils. You can complain to the Ombudsman at any time but the complaint will usually be referred back to us if it has not already been through the Council's complaints procedure.

Write: Local Government & Social Care Ombudsman, PO Box 4771, Coventry, CV4 0EH.

Telephone: 0300 061 0614

Website: www.lgo.org.uk