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Planned System Maintenance - Limited Service

Sunderland City Council will be carrying out planned system maintenance from 12 noon on Friday 5th June until 7am on Tuesday 9th June. During this period, we will only be able to respond to urgent enquiries. If your enquiry is not urgent, please contact us before or after these times when full services will be available. We apologise for any inconvenience caused and thank you for your understanding.

Pest control call-out fees to be scrapped

Charges for domestic pest control call-outs for rodents are being scrapped for a period of twelve months in Sunderland as the city council offers enhanced support for residents.

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The amnesty on pest control fees will begin on 1 October and aims to make the service more accessible to residents who have been financially impacted by the pandemic.

Councillor Claire Rowntree, Deputy Leader of Sunderland City Council and portfolio holder for Environment & Transport, said: "Many households have faced unforeseen challenges during the Covid-19 pandemic. We recognise this and want to make sure that no-one has to miss out on accessing important front-line services."

A new team of six officers is also being recruited to tackle pest control issues around the city.

The team will work on resolving rodent issues in houses and gardens with added measures being undertaken in parks, allotments and open land.

The council will be liaising closely with Northumbria Water Ltd about sewers and working with housing providers to ensure they are resolving any property disrepair issues which are contributing to issues for residents in their homes.

Residents can find out more, including how to report, at www.sunderland.gov.uk/pest-control