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Planned System Maintenance - Limited Service

Sunderland City Council will be carrying out planned system maintenance from 12 noon on Friday 5th June until 7am on Tuesday 9th June. During this period, we will only be able to respond to urgent enquiries. If your enquiry is not urgent, please contact us before or after these times when full services will be available. We apologise for any inconvenience caused and thank you for your understanding.

Payment options for volunteers

There are various ways that you can have volunteers pay for your shopping. This section includes information on all major supermarkets, as priority delivery slots are not relevant to in-store shopping.

Payment optionHow to accessWhere can I use itComments
Supermarket e-gift voucherOnline or by telephoneAsda, Morrisons, Tesco, Waitrose, Marks & Spencer, Aldi.You will need access to a printer to print off the voucher before it can be used.
Aldi are sending out paper versions of their vouchers.
You can show a Waitrose voucher on your phone instead of printing it.
Supermarket plastic voucherFriends or family to purchase instore and give or send to you for sharing with volunteer.Asda, Morrisons, Sainsbury's, Waitrose, Marks & Spencer.Can be topped up online.
Pre-paid cardCurrently only if you already have one.Any shop taking Visa or Mastercard.Defra is working with card issuers to make these more available.
Grocery choice e-voucherProvided by Local Authorities at their discretion.Asda, Sainsbury's, Tesco, Waitrose, Marks & Spencer.Only Local Authorities can top up the card.
CashUp to £45 can be given to an NHS volunteer responder to use in shops.Any shop currently accepting cash.This is only to be used as a last resort if all other options have been exhausted.