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Planned System Maintenance - Limited Service

Sunderland City Council will be carrying out planned system maintenance from 12 noon on Friday 5th June until 7am on Tuesday 9th June. During this period, we will only be able to respond to urgent enquiries. If your enquiry is not urgent, please contact us before or after these times when full services will be available. We apologise for any inconvenience caused and thank you for your understanding.

Knowledge test

Before being issued with a licence for the first time all drivers must first complete our online training and pass a knowledge test based on what they have learnt.  The test consists of questions including the Highway Code, safeguarding, equality/disability, driver conduct, Licensing Law, Ranks and numeracy.

You can register to access the online training modules via the following link Taxi licensing online training module.

There is a fee of £11.00 and you will need to have access to a debit or credit card. 

Once you have successfully completed the online modules, you will be provided with a link to the test booking form. There is a fee of £23.00 and you will need to have access to a debit or credit card.  

Please do not book onto the test until you are confident that you are able to pass, as some sections of the knowledge test require a score of 100% in order to pass. The section on ranks in Sunderland is a requirement for both  Hackney Carriage and Private Hire Licences. 

Once you pass the test you will be given a certificate to upload to your application form. 

If you fail the test, a re-sit can be taken with a fee of £23.00