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Community Trigger

Community Trigger - Have your Say

Criteria for activating the Community Trigger:

  • Three or more complaints from an individual about the same problem, over a six month period, where no action has been taken by relevant agencies
  • Five individuals complaining about the same problem where no action has been taken by relevant agencies

Sunderland has defined 'no action' as:

? Victim did not receive an initial acknowledgement;

? No subsequent contact has been made with victim following initial complaint;

? Issues identified were not followed up or no action occurred;

? Outcomes and/or case closure not reported to victim.


Residents are expected to activate the community trigger themselves through one or more of the following channels:

By phone: 0191 520 5550 (quote "Community Trigger") By email:

By post: Community Trigger, Strategy, Policy and Performance, Sunderland City Council, Civic Centre, Burdon Road,
Sunderland SR2 7DN

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