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Supermarket orders and charges

Whilst advice to shield is ending on the 31 March, it is recognised that it may take some time to adjust to the new advice.

Whilst you are not advised to avoid going to the shops, you may wish to continue using online delivery for food and essential shopping, or to rely on family and friends. If you do go out to the shops or pharmacy, you should consider going at quieter times of the day. You must wear face coverings in all shops unless you are exempt.

The NHS Volunteer Responders programme is still available to help support those who need it. Volunteers can collect and deliver shopping, medication and other essential supplies. Call 0808 196 3646 between 8am and 8pm, 7 days a week to self-refer or visit for further information.

If you have already registered for priority access to supermarket deliveries, then we can confirm that the seven participating supermarkets will continue to offer priority access until at least 21 June. Some supermarkets may extend your priority access beyond this date but will be in touch directly to communicate any changes to the offer beyond 21 June. Even where supermarkets choose not to extend priority access, individuals can continue to book deliveries from a supermarket.

If you are struggling to find a suitable delivery slot, there may be greater availability of click and collect slots than delivery slots. You could consider booking one of these slots and a) asking friends or family to collect your shopping b) asking a volunteer to collect your shopping or c) collect yourself (using this service means that you will be less exposed to others than doing a shop yourself).

If you do go to the shops yourself, you might want to take advantage of opening hours targeted at vulnerable customers or shop at less busy times. You must wear face coverings in all shops unless you are exempt.

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