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Customer Service Centres

Customer Service Centre 

Following government guidelines from week commencing 24th May, we will open Tuesday 9.00am to 4.00pm, Wednesday and Thursday between 9.00am to 1.00pm. Visits to the centre require a pre-booked appointment unless making a cash payment only. Please ring 0800 234 6084 to make an appointment. Please help protect others and wear a face covering when you visit.

Remember it's easy to pay online at

Please note we are only accepting cash payments for council services. We cannot accept any Gentoo payments or payments by credit/debit card.

Customer service centres in Houghton and Washington remain closed. We have a freephone number for any urgent enquiries: 0800 234 6084

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