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Test and Trace Support Payment

Test and Trace Support Payments

From 28 September, people are required by law to self-isolate if they test positive or are contacted by Test and Trace. To ensure that people on lower incomes that work are able to self-isolate without worrying about their finances, they may be entitled to a new Test and Trace Support payment of £500.

To be eligible for the Test and Trace Support Payment, an individual must:

  • have been asked to self-isolate by NHS Test and Trace, on or after 28 September 2020, either because they've tested positive for coronavirus or have recently been in close contact with someone who has tested positive, and
  • be employed or self-employed, and
  • be unable to work from home and will lose income as a result and
  • be currently receiving one of the following: Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker's Allowance, Income Support, Housing Benefit or Pension Credit

If you satisfy the first three conditions but are not in receipt of one of the above benefits you may still be entitled to a discretionary payment if you are suffering from exceptional financial hardship.

Applications need to be made no later than 14 days after your self-isolation ends. There are no grounds for backdating after this date.

There is no right to appeal against a decision not to award a Self-Isolation Payment.

Claim a Test and Trace Support Payment using our on-line form

Please ensure that you have the information below available before starting the application:  

  • National Insurance number
  • Your 8-character NHS Test and Trace Account ID
  • Your most recent bank statement and wage slip or proof of self-employment 

If you are entitled to a payment, this will be paid into your bank account within 3 working days of your application being verified.

Pre and post-payment checks will be carried out to prevent fraud. If any claims are subsequently found to have been fraudulently paid, Sunderland City Council have the right to recover such sums.

You must agree to stay at home and self-isolate for the required period. If you fail to do so, you will be required to pay the funds back and your contact details may be passed on to the police for further action.

Claim a Test and Trace support payment

If you need help to complete this form, please contact us on 0191 520 5551.

Test and Trace Support Payment FAQs

If you are overdrawn

If you are entitled to a payment and are overdrawn, to avoid the payment being used to repay your overdraft you can exercise your first right of appropriation. Please see further advice about your right of appropriation.

Will payments be taxed?

Test and Trace Support Payments will be subject to income tax, but not National Insurance contributions, as such the Council is required to provide Her Majesty's Revenues and Customs with the details of every payment made. 

Other Local Support

Please see our Need support or want to help? pages for details of other local support that is available whilst you are self-isolating.

The government have issued a press release on Test and Trace Support payments.


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