Latest advice, guidance and information

Coronavirus (COVID-19)

This information is being regularly updated in line with latest Government guidance and advice. The content of this page was checked and updated on 2 April 2020.

The health and wellbeing of our residents and staff is our top priority and we are continuing to take our lead from Public Health England and work closely with them and with other partners to monitor developments and communicate the latest guidance and advice to help delay the spread of the virus. 

We have included some specific information below to help our residents, employees and partners.  

You can stay up to date with the latest information and advice by visiting:

Coronavirus Information Service

The Government has also launched a free GOV.UK Coronavirus Information Service on WhatsApp, to provide rapid access to official, trustworthy and timely information and combat the spread of misinformation about COVID-19. Using the App will reduce pressure on NHS services and help people to stay home, protect the NHS and save lives.

Signing up is easy. Simply add 07860 064422 in your phone contacts and then message the word 'hi' in a WhatsApp message to get started.

Stay at home to stop coronavirus spreading

Everyone must stay at home to help stop the spread of coronavirus.

This includes people of all ages - even if you do not have any symptoms or other health conditions.

You can only leave your home:

  • to shop for basic essentials - only when you really need to
  • to do one form of exercise a day - such as a run, walk or cycle, alone or with other people you live with
  • for any medical need - for example, to visit a pharmacy or deliver essential supplies to a vulnerable person
  • to travel to and from work - but only where this is absolutely necessary

Even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.

For details on the latest guidance see:

For answers to frequently asked questions about what this means you can and can't do see:

Letter from the Prime Minister

Prime Minister Boris Johnson is writing to every UK household to urge them to stay at home, protect the NHS and save lives. This letter will arrive at homes across the country from next week.

The letter is also available to read online - Prime Minister's letter to nation on coronavirus

See to find out what you should do if you or your family has coronavirus symptoms.

Covid Symptom Tracker App

The Covid Symptom Tracker App is available via It provides a way for everyone to contribute to research to better understand symptoms and the spread of COVID-19.

The App has been designed by a genetic epidemiologist at King's College London and researchers from St Guy's and St Thomas' Hospital and is supported by the National Institute for Health Research. Please sign up if you can and spend about 1 minute per day updating your data and to help tackle this virus.

For urgent enquiries please call us on 0800 234 6084, Monday to Friday 8.30am to 5pm.

Message from Cllr Graeme Miller, Leader of the Council - 27 March 2020

Public Health Advice 

Schools and nurseries  

Care homes, vulnerable and older people 

Businesses and employers 

Financial support and money advice

Public transport   

Council services, buildings and staff

Social events, sports and gatherings

Parks and Beaches

Supporting your community

Need support or want to help?

Community and voluntary sector coronavirus survey

Information for contracted suppliers