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Homeless services

If you need housing advice or at risk of becoming homeless it's important that you seek advice as soon as possible.

Our aim is to work with you to try and prevent homelessness if at all possible.

Remember that homelessness is not a fast track to a council property as Sunderland City Council has no housing stock. All social housing belongs to housing associations.

Please do not wait until you are actually homeless before contacting us. Once you have been made homeless, it is much more difficult for us to help you resolve your situation.

Our ability to prevent homelessness is improved if we are given the opportunity to intervene and assist you with housing problems sooner rather than later.

We may be able to offer advice and assistance that allows you to remain in your home.

If you are a private tenant, housing association tenant, home owner or unable to stay in your current home and need housing advice, our housing advice service can help you with a range of issues such as:

  • landlord and tenant issues
  • your rights to stay in your home
  • housing debt such as mortgage or rent arrears
  • family Mediation
  • private renting
  • fleeing Violence

If we cannot prevent you from becoming homeless from your existing home or are unable to find you alternative accommodation, then we may provide you with temporary accommodation which could be bed and breakfast or hostel type accommodation.

If we are unable to prevent you from becoming homeless, a specialist worker will assess your homeless application to determine if you are owed a full housing duty in line with homeless legislation. Find further information on homeless application criteria.

Please remember that we may be responding to a crisis situation. We therefore have to rely on emergency accommodation which can be anywhere in the city.

If you are in immediate danger or need to report domestic violence dial 999, other wise to make an appointment with the housing options team please contact our Home and money team. You will be allocated a specialised worker who will give you free confidential advice. You will be asked to provide relevant documentation such as:

  • proof of income (pay slips, benefit letters)
  • proof of notice (copy of eviction notice)
  • proof of ID (copy of passport, birth certificate or driving licence)

If you have no access to a phone you can present to one of our customer service centres where you can use the free phone.

For the out of hours service, please contact us on 0191 520 5551.

Out of Hours times:

  • Monday- Friday 5.00pm - 7.00am
  • Saturday - Sunday All day

Reporting a Rough Sleeper

If you're concerned about someone sleeping rough you can report this to the council through Streetlink the national rough sleeping help line on telephone number 0300 500 0914

If you would like further information, you might find the links below useful:

Shelter

Homeless reduction policy

Streetlink

Wearside Women in Need

Changing Lives

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