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Key Priority: Better Infrastructure and Access: everyone has the ability to connect to the internet and Go Online 

Sunderland Telecare Service

Sunderland Telecare provides support to approximately 4500 customers who are linked to the Telecare Service 24 hours a day, every day of the year.  If you would like to find out more visit their website Telecare

Digital Switch Over - are you effected?

If you have a telephone landline in your home, it will be disconnected by 2025 and switched over to digital. If you want learn more about it, Sunderland Care and Support have produced a useful Digital Switchover to watch. 

Internet in my Home 

Social tariffs (low-cost broadband) can provide superfast broadband at a much cheaper rate than regular packages, plus prices won't go up mid-contract! You'll benefit from no exit fees if you leave before the end of your contract.  Prices vary between £12-£20 per month.  Some customers have saved up to £50 per month on their bills by making the switch.

Please be aware information changes and you need to check directly with the Company to see if you are eligible by either visiting their website or telephone them directly.   Make Your Money Go Further! Let us see who is offering what and if you are eligible?

Qualifying Benefits

  1. Attendance Allowance, reduced rates offered by Grain Connect and You
  2. Disability Allowance, reduced rate offered by Vodafone
  3. Employment Support Allowance, reduced rates offered by BT, EE, PlusNetGrain ConnectNOWSkyVirgin Media & O2Vodafone
  4. Housing Benefits, reduced rates offered by Grain Connect and You
  5. Jobseekers Allowance, reduced rates offered by BT, EE, PlusNetGrain ConnectNOWSkyVirgin Media & O2Vodafone and You
  6. Income Support, reduced rates offered by BT, EE, PlusNetGrain ConnectNOWSkyVirgin Media & O2Vodafone and You
  7. Pension Credits, reduced rates offered by BT, EE, PlusNetGrain ConnectNOWSkyVirgin Media & O2Vodafone and You  (BT, EE and Plusnet asked for Pension Credit Guarentee)
  8. Personal Indepdence Payments reduced rates offered by Grain Connect,  Vodafone and You
  9. Reduced Earnings, reduced rate offered by Vodafone
  10. Universal Credit, reduced rates offered by BT, EE, PlusNetGrain ConnectNOWSkyVirgin Media & O2Vodafone and You

Who to contact:

  • BT Home Essential Broadband ring 0800 800 150
  • EE Home Essential Broadband ring 0800 079 5122
  • Grain Connect Broadband ring 0330 223 2266
  • NOW Broadband Basic ring 0333 759 5056
  • Plusnet Essential Broadband ring 0800 432 0200
  • SKY's Social Tariff ring 03301 358 669
  • Virgin and O2 Essential Broadband ring 03454 541 111
  • Vodafone Essential Broadband contact 03333 040 191
  • You's Social Tariff ring 0800 270 0100

NB: Links to external organisations and websites. We bear no responsibility for the actions, content, or services provided by these organisations, and the inclusion of these links does not constitute an endorsement or recommendation of their products or services.

 

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