We have an online reporting tool to allow you to report businesses you believe:

  • Should not be operating during the current lockdown
  • Do not have appropriate precautions and measures in place to keep employees and customers safe and prevent the spread of Covid-19

To make a report, visit:

Report Business-Related Covid Concerns

Members of the public can log on and make a report in confidence. The council will investigate the complaint, ensuring that advice is provided to businesses to help them operate safely as well as supporting concerned residents and employees.

The report will be shared with Council Officers who will investigate further and will consider the need for legal action against those who choose not to actively or consistently act to keep employees and customers safe.

Leader of Sunderland City Council, Councillor Graeme Miller said that the council relies on residents to be its eyes and ears, and would take seriously any reports of businesses not adhering to measures put in place to prevent the spread of Covid-19.

He said: "We are working hard to support our businesses with the challenges they are facing, and most businesses have clearly shown they understand the measures that are in place must be observed. In the minority of situations where this is not the case, we will take whatever action we need to ensure everyone is safe."

Those who have concerns about businesses operating when they should not be, or failing to ensure that staff and customers maintain safe social distancing and hygiene measures, will need to submit details of the business premises, the time of day and the nature of the problem they witnessed, to help officers undertake a thorough investigation and the most appropriate action to prevent the spread of Covid-19.