Policies, Procedures and Guidance
Policies/Procedures/Guidance for Service Users
Sunderland SP Complaints and Appeals Procedure  (196kb) pdf
Corporate Complaints Procedure 
Policies/Procedures/Guidance for Providers
Client Monitoring
Service
User Entry Form Guidance 
(74kb) pdf
Change
in Circumstances Guidance
(66kb)
pdf
Service
User Schedule Guidance
(74kb) pdf
Service User Involvement
The following guide is guidance primarily for staff and managers in organisations providing housing related support services
Supporting People User Involvement Guide (295kb) pdf
The document below has been produced by the ROCC (a independent body who offer a wide training of staff to providers in the voluntary sector)
Service User Involvement - Consulting with Hard to Reach Users of Housing Related Support Services (110kb)
The link below highlights a positive practice guide that is intended for use by administering authorities and providers on involving service users specifically in service reviews and validation visits.
Involving Service Users in Service Reviews - A positive Practice Guide
Further guidance for Providers from the CLG (Communities and Local Government)
Policies/Procedures/Guidance for Sunderland SP Team
Quality and Monitoring
Quality Assessment Framework (QAF)
Performance Framework (PIs)
Monitoring and Review Guidance - Strategic Review Guidance
A positive Practice Guide to Service Reviews (236kb) pdf
Accreditation
Sunderland
Supporting people Procedures for the collection and inputting of
PI data
(1,450kb) pdf
Value
4 Money Methodology Report
(277kb) pdf
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