Call Centre Training

Sunderland is one of the fastest growing call centre locations in the country. Major league companies attracted by the superb range of premises, state-of-the art technology and a high quality workforce, have created thousands of jobs between them over the next few years. Many of the centres operate shift systems and are staffed by full-time and part-time workers who are renowned for their warm and friendly customer service.

City of Sunderland Council is funding the development and delivery of CCT Call Centre Training, to ensure that a highly skilled LOCAL workforce is available to fill the vacancies created by the call centre companies. Designed in partnership with local call centres, this nine week course aims to equip unemployed people living in the City of Sunderland with the specialist skills needed to work in a call centre. CCT Call Centre Training ensure that the needs of the industry are catered for and that local people can successfully compete for the jobs that are being created.

The benefits of CCT Call Centre Training

• Study free
• Practical work experience
• Practice interview with a Call Centre Company
• Train in a state-of-the-art simulated call centre
• Train and still claim- your benefit entitlement is not affected
• Travel expenses and meals are paid for
• 90% employment success rate

What will I be studying?

• Customer care
• Quality awareness
• Communication skills
• Interpersonal skills
• Call handling skills
• Interviewee skills
• Marketing and sales
• Hands on work experience

Who should apply?

You…

If you live in Sunderland and:

• Are out of work, receiving benefit, a college leaver, or looking to return to work after a break
• Have good use of the English language- written and spoken- and basic mathematics
• A minimum typing speed of 15 words per minute

Course details

Duration: Nine weeks

Venue:

• City of Sunderland College, Teleport, Doxford Park
• Northern Training, Crowther Industrial Estate, Washington

Attendance: Part-time over 2 or 3 days a week

Lunch: provided free of charge

Transport: Day Rover tickets issued on a weekly basis

Dress: Smart

Interested?

Go along to the Employment Services Office in John Street, Sunderland or to Pennine House, near the Galleries, Washington.

Alternatively call them on….

Sunderland 0191 554 4830

Washington 0191 451 3255

Download the Call Centre Training leaflet    ( pdf 39kb)  

You might also find information on Joblinkage useful.

Investing in Sunderland