We provide free consumer advice to residents of the City of Sunderland.  Subjects covered include shopping problems, home improvements, holidays, cars and a broad range of other consumer issues.  Additionally, the service also provides press releases and advisory leaflets to the public.

More information about our services are listed below:

• General information about buying goods
• Your right to certain standards when buying goods
• How to make a complaint about goods
• Your entitlement to certain standards when paying for a service
• When you have no rights at law when purchasing goods
• What to do if something goes wrong with goods you've bought
• Additional rights when buying with credit
• An example letter of complaint

You may also find the links to other websites very useful.

Tel: 0191 553 1717 or 553 1718
Fax: 0191 553 1658
Email : consumer.advice@sunderland.gov.uk 

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last updated 09/07/08