The Customer Service Network handles the majority of the council's enquiries through our Contact Centre and our Customer Service Centres.

There are various telephone numbers that should be used to contact us.

Alternatively, you can drop in to one of our Customer Service Centres where you can speak to one of our trained advisers face-to-face. We have Customer Service Centres in locations across the city.

Our Customer Service Centres are very busy on Mondays, please try to call in on another day if possible.

In our City Centre Customer Service Centre, we offer specialist Housing and Council Tax Benefit advice and information as well as advice and information on a wide range of Council Services. You can also purchase Radar Keys and Commercial Waste sacks.

City Centre Customer Service Centre

31-32 Fawcett Street
Sunderland
SR1 1RE

Enquiries

Monday to Thursday: 8.30am to 5.15pm
Friday: 8.30am to 4.45pm

Payments

Monday to Thursday: 8.30am to 4.30pm
Friday: 8.30am to 4.00pm


In the following Customer Service Centres we offer specialist Housing and Council Tax Benefit advice and information as well as advice and information on a wide range of council services.

Washington Customer Service Centre

Independence Square
Washington
NE38 7RX

Monday and Friday: 9.30am to 5.00pm

Highfield Customer Service Centre

Fordfield Road
Sunderland
SR4 0DA

Monday to Thursday: 8.30am to 5.15pm
Friday: 8.30am to 4.45pm

Houghton Customer Service Centre

74 Newbottle Street
Houghton le Spring
DH4 4AF

Monday to Friday: 9.30am to 5.00pm

Southwick Customer Service Centre

Cornhill Centre, Goschen Street
Sunderland
SR5 2LR

Monday to Thursday: 8.30am to 4.30pm
Friday: 8.30am to 4.00pm


In the following Customer Service Centres we offer general information on a wide range of council services. Specialist advice and information is available to customers through a dedicated free phone in these sites.

Bunny Hill Customer Service Centre

Hylton Lane
Sunderland
SR5 4BW

Monday to Friday: 9.30am to 5.00pm

Hetton Customer Service Centre

Hetton Centre, Welfare Road
Hetton le Hole
DH5 9NE

Monday: 12.30 to 5.00pm
Tuesday: Closed
Wednesday: 10.00am to 1.00pm
Thursday: 2.00 to 5.00pm
Friday: 10.00am to 1.00pm

Ryhope Customer Service Centre

Black Road
Sunderland
SR2 0RY

Monday: Closed
Tuesday: 10.00am to 5.00pm
Wednesday: 10.00am to 5.00pm
Thursday: Closed
Friday: Closed

Sandhill Customer Service Centre

Grindon Lane
Sunderland
SR3 4EN

Monday to Friday: 9.30am to 5.00pm

Shiney Row Customer Service Centre

Chester Road, Shiney Row
Houghton le Spring
DH4 4RD

Monday: 1.30 to 5.00pm
Tuesday: 9.30am to 12.30pm
Wednesday: Closed
Thursday: 2.00 to 5.00pm
Friday: 1.00 to 5.00pm