Complaints, comments and feedback
We are happy to take complaints in person, by telephone, email, online form or by letter to our freepost address.
How do I complain about a council service?
The council has made a commitment to respond to customer feedback, including complaints, positively, and to provide a high standard of response to complainants, no matter what their complaint or where in the council they report it.
Compliments and feedback
Many of the residents of Sunderland want to thank the council and its staff for the good services they provide.
Complaint in relation to Adult Social Care
Today people are being given more choice and control over the health and social care services they use. Your views and opinions on these choices can often make a real difference to the way we provide services.
Complaint in relation to Children's Services
Complaints about Children's Social Care, including complaints about Social Workers, are classed as statutory complaints.
Like any big organisation we have very robust procedures in place to prevent fraud, theft, corruption or any other unlawful activity and we act very quickly if we find something is wrong under our whistle blowing or anti-fraud and corruption policies.
Complaint in relation to a school
Schools have their own complaints procedures in line with Department for Education (DfE) guidelines. If you have a complaint about a school contact them directly. The exception is if the complaint concerns a child's special educational needs.
How do I complain about a Councillor?
Councils are required by law to have their own Code of Conduct for Councillors and to set up Standards Committees to oversee this.
The Local Government Ombudsmen in England investigate complaints about local authorities. There are three Local Government Ombudsmen in England, each one dealing with complaints from different parts of the country.