What if I am not happy with the outcome?
If you are still not satisfied, having been through the Council's complaints procedure, and you wish to take the matter further, you may refer your complaint to the Local Government Ombudsman who is independent of the Council.
The Local Government Ombudsman is an independent national service which investigates complaints against councils. You can complain to the Ombudsman at any time but the complaint will usually be referred back to us if it has not already been through the Council's complaints procedure.
For advice on making a complaint, or to make a complaint over the telephone, please call the LGO Advice Team.
Telephone: 0300 061 0614 or 0845 602 1983
The Advice Team is available from 8.30am to 5.00pm, Monday to Friday (except for the period 9.30am to 10.30am, Tuesday to Friday).
You can text 'call back' to 0762 480 4299
You can also contact the Ombudsman using a textphone via the Text Relay service (formerly Typetalk).
Alternatively, write to:
Local Government Ombudsman
PO Box 4771
Fax: 024 7682 0001