This section gives an insight into what the Council is, how it operates, the role democracy plays and how transparency is a cornerstone of the Council and the whole democratic process.
There are 75 elected councillors in Sunderland, they are there to represent your views.
Corporate Plan 2012/13-2014/15
This is a summary of Sunderland City Council's Corporate Plan for the next three years.
Civic life in Sunderland
The Mayor of Sunderland holds the civic and ceremonial role of first citizen for a full Mayoral year.
Complaints, comments and feedback
We want to provide the best possible service at all times, but sometimes things don't go according to plan. If our service falls below what you might reasonably expect we want to know so that we can put things right and learn from the experience.
Data protection and freedom of information
These pages demonstrate how you can access information held by us while we continue to ensure respect for personal privacy.
This is the process of how the people in Sunderland can have their say, not just about local issues but national and international issues via the councillors, Members of Parliament and Members of the European Parliament they elect.
This is the process by which the people of Sunderland can see what decisions the Council have made on their behalf thereby making the Councillors accountable for their actions.
How the Council operates
The Council is the body elected by the people of Sunderland to organise the provision of services to meet their needs.
What to do in an emergency and what plans the council and its partners have in place to support you.
Have your say
Sunderland City Council works with partners to provide a range of opportunities for local people to get involved, this might include volunteering, getting your voice heard by voting or taking part in consultations.
Contact Customer Services
The Customer Service Network handles the majority of the council's enquiries through our Contact Centre and our Customer Service Centres.