Road defects or pothole problems
The council is responsible for inspecting, repairing and maintaining all public roads across the city.
Inspection of roads and reporting
The inspection of the city's roads falls in to two categories:
For safety, our roads are inspected on a regular basis depending on their location and volume of traffic:
- All public roads are inspected at least once a year - these include roads in residential areas
- Busier roads are inspected monthly - these include roads in busier areas and important transport links
These inspections identify defects, such as potholes, that would be considered dangerous to the road user. Once identified, we will generally carry out the appropriate repairs within 24 hours.
We also inspect the condition of roads annually.
These inspections provide the information we use to prepare our planned works programmes.
Reporting defects and potholes
Our inspections are one method we use to identify potholes or other road defects.
However, you can also report defects using the 'Do it online' area of this page.
We normally investigate reports within 24 hours.
Please tell us if you want us to contact you with details of the remedial action we will take.
If any defect meets the council's intervention criteria, we normally make repairs within a further 24 hours of completing our investigation.
The council generally considers intervention on a pothole where it is at least 40mm deep.
However, other factors will also determine whether remedial action can be taken:
- Location of the defects
- The type of road
- Position of the defect within the road
Highway maintenance programme
The Highway Maintenance Programme details the council's planned maintenance work on carriageways and footways.
The programme is prepared using information from:
- Condition inspections
- Traffic volumes
- Reports from members of the public or Elected Members
- Highway Inspectors' observations
- Considering accident claim locations
The Area Place Boards and their associated Area Committees are consulted and their recommendations incorporated within the programme.
Once the programme is approved, the current and previous years' programmes are available from the 'Related downloads' below.