You can drop in to one of our Customer Service Centres where you can speak to one of our trained advisers face-to-face. We have Customer Service Centres in Sunderland, Houghton-le-Spring and Washington.

Our Customer Service Centres are very busy on Mondays, please try to call in on another day if possible.

In our City Centre Customer Service Centre, we offer specialist Housing Benefit and Council Tax support advice and information as well as advice and information on a wide range of Council Services. You can also purchase Radar Keys and Commercial Waste sacks.

City Centre Customer Service Centre

31-32 Fawcett Street
Sunderland
SR1 1RE

Enquiries

Monday to Friday: 8.30am to 5.00pm


Payments

Monday to Friday: 9.00am to 4.00pm
 


Washington Customer Service Centre

Independence Square
Washington
NE38 7RX

We offer face to face Housing Benefit and Council Tax Support advice and information as well as advice and information on a wide range of council services at the following times:

Monday: 9.30am to 5.00pm

Wednesday: 2.00pm to 5.00pm

Thursday: 9.30am to 5.00pm

A free telephone service to the councils customer contact centre and public access computers are available outside these opening hours for the duration the library is open.

Houghton Customer Service Centre

74 Newbottle Street
Houghton le Spring
DH4 4AF

We offer face to face Housing Benefit and Council Tax support advice and information as well as advice and information on a wide range of council services at the following times:

Monday: 9.30am to 5.00pm

Wednesday: 9.30am to 12.30pm

Friday: 9.30am to 5.00pm

A free telephone service to the councils customer contact centre and public access computers are available outside these opening hours for the duration the library is open.


For information on how to get to our Customer Service Centres using public transport, please use the Journey Planner.

Appointment-only death registration and wedding, civil partnership and citizenship ceremonies are still available in the Registrar's Suite at the Civic Centre. Please contact the Registrars to arrange an appointment.