You can normally contact us from 8.30am to 5.00pm Monday to Friday. In the event of an emergency, you can contact us at any time.
Contact us by telephone
Our phone lines are very busy on Mondays, please try to call on another day if possible.
Here to help with enquiries such as waste and recycling, parks, highways, parking, licensing, pest control, community safety, elections and visitor information.
Telephone: 0191 520 5550
Here to help with enquiries such as council tax, housing and housing advice, planning and building control, and welfare rights advice.
Telephone: 0191 520 5551
Here to help with enquiries such as social care and concern for welfare, disabled parking badges, concessionary travel passes, and sport and leisure.
Telephone: 0191 520 5552
Here to help with enquiries such as education, families information, fostering and adoption, youth services, births, deaths, marriages, civil partnerships and libraries.
Telephone: 0191 520 5553
Here to help with business enquiries such as business rates, business investment and business advice.
Telephone: 0191 520 5554
Please use our switchboard if you know the name of the person you wish to speak to.
Telephone: 0191 520 5555
If you have a hearing impairment, you may wish to use our web chat service. We have advisors available between 8.30am and 5.00pm, Monday to Friday.
Alternatively, you may wish to visit one of our Customer Service Centres.