Our service deals with the receipt and accounting for all types of income.

• We will deal with customers in a courteous and helpful manner
• We have trained our staff in customer care and supervise new staff while they are in training
• We aim to serve 95% of customers within three minutes
• We aim to answer the telephone within six rings
• If we need to write to a customer, the letter will be courteous and will be sent within ten working days of the customer contacting us
• We aim to deal with payments by post within one working day of receipt
• We will publish details on how we perform against these standards and give reasons if they are not met

• Percentage of Customers served within three minutes - 100%
• Percentage of Post processed within one day - 82.8%
• Total number of transactions processed - 161744

Details of our Performance for the period from April 2005 to March 2006 are;

• Percentage of Customers served within three minutes - 100%
• Percentage of Post processed within one day - 79.3%
• Total number of transactions processed - 130287