About Customer Services

Accessible - to those customers who wish or need to use these services, giving a greater choice of access and at a time that is convenient time for the customer.

Relevant - to the customers needs rather than those of the service providers.

Efficient - Not only in terms of the time and effort but also cost. With these underlying principles in mind we are developing our service centres, ICT systems, the skills of our staff and our business processes.

We are becoming a city which delivers 21st century services for our community.

We have a Contact Centre and nine Customer Service Centres with highly trained Customer Service Advisors who can offer information and advice on Council services.

We have street based Kiosks around the city and we can be contacted easily by email.

We offer a home visiting service for residents who cannot visit the Council and we have a customer service mobile unit that travels around the city ensuring that you, the customer, now has a wider choice of access to the Council.
 

Sunderland City Council Contact Centre Telephone 0191 520 5555  Sunderland City Council Contact Centre email us enquiries@sunderland.gov.uk
Sunderland Customer Service Centre Civic Centre, Burdon Road Sunderland SR2 7DN  Civic Centre Customer Service Centre
Bunnyhill Customer Service Centre Hylton Lane Sunderland SR5 4BW Bunnyhill Customer Service Centre   Bunny Hill - an extraordinary place   Click here to watch the video
Grangetown Customer Service Centre 86 Ryhope Road, Sunderland SR2 9QE Grangetown Customer Service Centre
Hetton Customer Service Centre Welfare Road Hetton le Hole DH5 9NE  Hetton Customer Service Centre
Highfield Customer Service Centre Fordfield Road Ford Estate; Sunderland SR4 0DA  Customer Services at Highfield Extended School
Houghton Customer Service Centre 74 Newbottle Street Houghton le Spring, DH4 4AF  Houghton Customer Service Centre
Sandhill Customer Service Centre Grindon Lane Sunderland, SR3 4EN  Sandhill Customer Service Centre
Shiney Row Customer Service Centre Chester Road, Shiney Row Houghton le Spring, DH4 4RD  Shiney Row Customer Service Centre
Southwick Customer Service Centre Cornhill Centre Goschen Street, Southwick SR5 2LR  Southwick Customer Service Centre
Washington Customer Service Centre, within Gentoo Sunderland, The Galleries, Washington, Tyne and Wear. NE38 7SD  Washington Customer Service Centre
Location of Street Based Kiosks in Sunderland
Mobile Customer Service Centre

By Post:
Customer Services
PO Box 100
Sunderland City Council
Burdon Road
Sunderland
SR2 7DN

Tel: 0191 520 5555

by email: enquiries@sunderland.gov.uk

top
 
last updated 06/02/08