When you sign a contract for credit, or to buy something, it should spell out all the terms and conditions of the deal.  The law says that a company can't enforce any part of a contract if it is not in plain English or if it is unfair (but this doesn't mean a price that you think is unfair).  These regulations prevent lenders from :

• charging much higher interest to customers who have missed payments; and
• taking customers by surprise with unexpected or hidden small print or unclear wording in agreements.

If you think that there was a term in a credit agreement which you weren't aware of when you took it out, contact an adviser or the trading standards department at your Council.

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last updated 16/08/07